Return Policy
We want you to love your purchase!
At Ms. Lazy Jewelry, we strive to deliver products of the highest quality. In the unlikely event that your item arrives broken or damaged, we're here to help.
We only accept returns for broken or damaged products only. If you receive a broken item, please contact us within 7 days of delivery to initiate the return process.
How to Initiate a Broken Product Return:
- Contact our customer service team at mslazyjewelry@gmail.com
to report the issue and request a return authorization. - Provide photos or a detailed description of the damage.
- Our team will review your request and provide further instructions on how to proceed with the return.
Refund Process: Once we receive the returned item and verify the damage, we will issue a full refund or exchange, including return shipping costs.
Exclusions:
- Returns are only accepted for broken or damaged products.
- Items must be returned in their original packaging.
Questions? If you have any questions or concerns about our broken product return policy, please don't hesitate to contact our customer service team atmslazyjewelry@gmail.com. Your satisfaction is our top priority!
Feel free to adjust any details to better suit your brand's policies and practices!